A content engine for Cambridge Advance Online

Cambridge Online Education uses mailCMS to promote Cambridge Advance Online, a programme of online short courses from the University of Cambridge for professionals in technology, sustainability, healthcare and business. Its team creates personalised nurture journeys across 18 course programmes, and every campaign in between.

Part of
Cambridge University Press & Assessment
Industry
Online education
A Cambridge Advance Online email on a tablet and a phone, headed “Experience Cambridge excellence online”

Catching up with the brand

Cambridge Advance Online had refreshed its brand, but its emails hadn’t kept pace. Campaigns built in Salesforce Marketing Cloud looked dated next to everything else, and the team was about to take on two automated nurture journeys, one of them personalised across 18 course programmes.

With potentially hundreds of variations to produce, a set of templates wasn’t going to be enough. The team needed a repeatable way to create, manage and maintain email content to a standard that matched the Cambridge name.

A module for every message

We designed and built a design system of more than 60 modules, from heroes and editorial features to countdown timers, FAQ accordions, testimonials and course information cards. Every one is built, tested and ready, so the team’s time goes on the content, and every campaign starts from a position of quality.

A collage of Cambridge Advance Online email modules, including course cards, quotes and a hero

Journeys for every course

The nurture programme needed emails for everyone, plus content for each of the 18 programmes. The team creates and manages it all in mailCMS, then brings it into Marketing Cloud as modular content blocks, where they set the personalisation rules and build the journeys. Everything that feeds their automations lives in one place.

A personalised Cambridge Advance Online email introducing the course lead for a climate change course

Where every email starts

The journeys were why the team chose mailCMS, and it’s now where every email starts, from seasonal promotions to course launches and enrolment deadlines. They reuse content from their Library, move quickly and get campaigns out without revisiting design decisions or chasing developer support.

A Cambridge Advance Online offer email with a 20% discount code and a live countdown timer

Ready for Marketing Cloud

Finished emails and individual content blocks export from mailCMS with their images hosted, ready for the team to personalise, test and send in Salesforce Marketing Cloud. mailCMS looks after the content, and Marketing Cloud handles the data, logic and delivery.

mailCMS for Salesforce Marketing Cloud

Built to last

What started as a content production challenge has become a long-term capability. Cambridge Online Education now has a structured, repeatable way to create email that meets its brand standards, whether it’s the next automated programme or this week’s campaign.

See how mailCMS could work for your brand

Book a friendly, no-pressure 30-minute walkthrough. We’ll look at how you build emails today and share practical ideas you can use straight away, whether or not you choose mailCMS.